Privacy Policy

Last Updated: January 2025

Naples ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences
• Identification documents for verification purposes

1.2 Location Information

To provide our services, we collect precise location data when you use the app, including:

• Real-time location during active trips
• Pickup and destination addresses
• Location history for trip records

1.3 Usage Information

We automatically collect information about how you interact with our services, including:

• Device information (device type, operating system, unique device identifiers)
• App usage data and features accessed
• Trip history and service requests
• Communication records with drivers and support

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Match you with security-trained drivers
• Send you service updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer support.

3.2 Drivers and Security Personnel

We share necessary information (name, pickup location, destination) with assigned drivers and security personnel to facilitate service delivery.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Naples, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of certain data collection and marketing communications

To exercise these rights, please contact us at the information provided in the Contact section.

6. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@naples.co.za
• Through our app's support feature
• Visit our Contact page